Heather Mack is a community engagement assessment consultant with expertise in design, monitoring, and evaluation.
Heather promotes positive community impact by assisting programs that benefit the public in achieving their visions.
She has over 13 years experience assessing public benefit programs, both in the higher education and the non-profit sectors.
Her passion is to help community engagement practitioners adapt tested best practices to meet their unique needs.
She believes that cultivating internal assessment capacity better empowers stakeholders to work together in determining, and improving, the value they create in the world.
Heather has provided Actionable Assessment facilitation to regional, national and international nonprofits, foundations and higher education institutions for over 13 years.
Heather joined Loyola University New Orleans in 2010 as its first Community Engagement Research & Assessment Director. There she began by crafting a successful Carnegie Community Engagement Classification application. She has since worked to improve the effectiveness of the university's many community-engaged programs, increasing positive impacts for both community partners and students, and institutionalizing community engagement best practices.
Heather's dedication to strengthening the quality of campus-community engagement has increasingly brought her to the service of higher education institutions across the US and in Canada, and particularly among the American Jesuit Colleges &Universities.
Heather's career launched when she consulted for multi-national conflict transformation organization, Search for Common Ground. While in the organization's Washington, D.C. headquarters she facilitated the roll-out of newly established, agency-wide Design, Monitoring & Evaluation. Working in the field in Africa, she facilitated the indigenous and ex-pat field staff in establishing customized, program-level DM&E policies and protocols across multiple country programs and built the capacity of local program evaluation staff to implement the new designs.
After Hurricane Katrina, Heather brought her Enlightened Evaluation back to her hometown of New Orleans to contribute to recovery and revitalization, consulting with agencies such as the region's largest foundation, Baptist Community Ministries.
In 2017, Heather's husband, John Sebastian, accepted the position of Vice President for Mission & Ministry at Loyola Marymount University. They now reside happily in Los Angeles, CA with their two cats, Dr. Magic and Abracadabra.
Heather's degrees include an M.A. in International Peace and Conflict Resolution, with a concentration on Design, Monitoring & Evaluation (DM&E) for Impact from the School of International Service at American University, Washington, D.C. and a B.A. in History and Religious Studies from Loyola University New Orleans.
Photo by Indra Ozols